Frequently Asked Questions (FAQ)

Shipping & Delivery

How long does shipping take?
Orders are usually processed within 1–2 business days. Delivery may take 3–7 business days depending on your location.

Do you offer free shipping?
Free shipping may be available on selected products or orders above a certain value.

How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS.

Returns & Refunds

What is your return policy?
Returns are accepted within 7 days of delivery if the product is damaged or defective.

How long does a refund take?
Refunds are usually processed within 5–7 business days after the returned item is received.

How can I request a return?
You can contact our support team with your order details to initiate a return request.

Product & Care

How do I care for the product?
Please follow the care instructions mentioned on the product page to maintain product quality.

Are product images accurate?
We try to display product images as accurately as possible. Slight variations may occur due to lighting or screen settings.

Do your products come with a warranty?
Some products may include a manufacturer warranty. Please check the product page for details.

Account & General

Do I need an account to place an order?
No, you can place an order as a guest. Creating an account helps you track orders and manage purchases easily.

How do I reset my password?
Click on the “Forgot Password” option on the login page and follow the instructions.

How can I contact customer support?
You can contact our support team through the Contact Us page or via email/phone provided on the website